The time has come! After months of hard work and countless cups of coffee, we are pleased to introduce the latest update for our WoltLab Suite ticket system: Version 6.0. This update is more than just a simple update - it's a big step forward, making the ticket system even more powerful, efficient and user-friendly.
With new features like the ability to merge and link tickets, as well as numerous improvements and tweaks, Version 6.0 takes the ticket system to a whole new level. And that's not all - we've also updated the design and are using PHP 8.2 for maximum performance and security.
Ready to learn more? Then fasten your seatbelts and come along on an exciting journey through what's new in version 6.0.
Merging, splitting and linking tickets
Have you ever had two tickets that actually deal with the same issue? With the new function for merging tickets, this is no longer a problem. You can now easily merge multiple tickets into one. This not only helps to avoid duplicates, but also provides a clearer overview.
But what if the opposite is the case? What if one ticket actually deals with several different problems? We have a solution for that too: splitting tickets. With this feature, you can split a ticket into several separate tickets, so that each issue gets its own discussion and solution.
For example, let's say you have a ticket for a new feature in your fictional software. This feature affects both the frontend and the backend. With the new split function, you can now split this ticket into two separate tickets: one for the frontend and one for the backend. This way you can tackle each issue separately and have a clearer overview of the different aspects of the feature.
And finally, we have a third exciting feature for you: the linking of tickets. With this function, you can link tickets with each other in order to clarify connections and dependencies between different tickets. This way, you always have an overview and can work more efficiently.
In summary:
- Tickets can now be merged to avoid duplicates and to improve the overview.
- Tickets can be split to deal with each issue separately.
- Tickets can be linked together to show interrelationships and dependencies.
These new features make the WoltLab Suite ticket system even more powerful and flexible. We are curious to see how you like them!
Management of link types and display of additional authors
The linking of tickets is a powerful tool to keep track and work efficiently. But not all links are the same. Sometimes one ticket is a duplicate of another, sometimes it refers to another ticket, and sometimes it is a copy. To take these differences into account, we have introduced the Management of Link Types. You can now comfortably define in the ACP which link types are available and how they should be used. This way, you always have the appropriate link at hand.
An additional highlight of version 6.0 is the improved display of authors. If a ticket has several authors - for example, because it consists of several merged tickets - they will now all be displayed in the ticket. This way, you can see at a glance who is involved in a ticket and contact them directly if necessary.
Summary:
- With the management of link types, you can define which types of links are available, such as "duplicate", "refers to" or "is a copy of"..
- If a ticket has multiple authors, they will now all be displayed in the ticket, making communication and collaboration easier..
These new features make managing tickets even easier and more efficient. We hope you like them as much as we do!
Automatic marking of tickets as done and support for WoltLabs Label system.
We know how important it is to keep track of the status of all tickets. That's why we've implemented the most requested feature: automatically marking tickets as done. With this function, you can set tickets to be automatically marked as done or to be closed directly if the author does not reply after a certain time. This way you can be sure that no ticket is forgotten and your work is always up to date.
But that's not all. We've also added support for WoltLabs Label System. With this system, you can put custom markers on your tickets to organise and manage them even better. Whether you want to mark a ticket in a special way, give a hint to a certain version series or just want to set a hint for your team - with the label system you have all possibilities.
In summary:
- With the feature to automatically mark tickets as done you can make sure that no ticket is forgotten and your work is always up to date..
- WoltLabs Label System support allows you to set individual markers on your tickets to organise and manage them even better..
These new features are another step towards making the WoltLab Suite ticket system even more powerful and user-friendly. We are excited to see how you like them!
New design and optimisations
With version 6.0, we have not only added new features, but also optimised the design and performance of our ticket system. We know that a good design and maximum performance are crucial for a pleasant user experience. That's why we've worked hard to improve both in this release.
We've introduced a new design for the default priorities that not only looks modern and appealing, but also improves clarity and usability. With clear colours, you can see at a glance the status and priority of a ticket.
But that's not all. We have also made a number of optimisations to WoltLab Suite 6.0 to improve the performance and stability of the ticket system. This includes support for the new Font-Awesome 6 icons, ensuring a modern and consistent look.
In summary:
- With the new design for default priorities, you can see the status and priority of a ticket at a glance..
- With optimisations for WoltLab Suite 6.0, including support for the new Font Awesome 6 icons, you can enjoy improved performance and a consistent look.
With these improvements, we hope to make your experience with the WoltLab Suite ticket system even more enjoyable and efficient. We look forward to your feedback!
Support for PHP 8.2 and other improvements
With the update to version 6.0, we have also integrated support for PHP 8.2 into our ticket system. We know how important it is to keep up with the latest technologies to ensure the best possible performance and security. Therefore, we are proud to announce that our ticket system is now fully compatible with PHP 8.2. This allows for even faster processing and improved security features.
But we haven't just added support for PHP 8.2. We've also made a number of smaller improvements and tweaks to make the ticket system even better. While these improvements may not always be immediately visible, they help the ticket system run smoother and be easier to use.
In summary:
- With support for PHP 8.2, you can benefit from faster processing and improved security features.
- With the numerous smaller improvements and optimisations, the ticket system will be even smoother and easier to use.
We hope you enjoy these improvements and look forward to your feedback. Stay tuned, as we have many more exciting things in the pipeline for future updates!
Conclusion
We have reached the end of our journey through the new features of version 6.0 of the WoltLab Suite ticket system. With all the new features and improvements we've introduced you to, we're confident that this update will make a real difference to how you manage and organise your tickets.
From ticket linking and the new label system, to improved author display and link type management, to the new design and support for PHP 8.2 - we've worked hard to make the ticket system even more powerful, efficient and user-friendly.
But ultimately, it's you who decide whether we've achieved our goals. That's why we encourage you to try out the update and give us your feedback. Your opinion is important to us and helps us to make the ticket system even better.
The update is available now and can be purchased at a reasonable update price.
Thank you for taking the time to read this article. We hope you enjoy the new features of version 6.0 as much as we do. Try it out and experience the difference for yourself!
Comments 1
gOOvER
If there is now a Discord connection, e.g. with Hanashi's Discord Bridge, I will be completely satisfied
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