It would be nice to have a satisfaction score in the profile of the people who act as a representative.
I think this could be achieved by sending a survey (which can be customised) either by email or directly in the forum by sending it through notifications (this could be a customer choice so that can fit different kind of communities/audiences).
Would like to say that your plugins are in my opinion the best presented/executed and I was thinking about your chronicles too, we'll see lol
Marco.